Questions, answered.

Yes. Send a photo and a few details, and we’ll reply with ideas and a price. No obligation.

It depends on the size of the piece, its condition and the finish you want. Painting is usually less work than stripping to bare wood. As a rough guide: [price ranges by piece type, if Old 2 New wants to publish them].

No. The build sheet shows an estimate for materials only. Labor depends on the piece, so we confirm the full price after we see photos.

[Deposit and payment policy]

Yes, for local jobs within [service area: miles or towns]. Further out, ask us and we’ll quote it.

Please do. Remove anything inside and take off anything you want to keep, like knobs with sentimental value.

Of course. Let us know when you’re coming and we’ll be ready to help unload.

Most furniture pieces take about [typical turnaround]. Cabinets and custom builds depend on size. We give you a date with your quote.

We call you before doing anything extra. You decide; no surprise charges.

Yes. We’re happy to text photos along the way. Some pieces even end up as before-and-after videos on our Facebook page (only with your OK).

Stain shows the wood grain and suits solid hardwood in good shape. Paint covers patched or mixed woods and gives you any color. Two-tone (stained top, painted body) gets the best of both.

Usually, yes. Bring a sample or a paint chip, or tell us the brand and color name.

Either. We can source hardware to match your style, reuse your originals, or fit pulls you bought yourself.

Every piece gets a protective topcoat suited to how it will be used. Tabletops and kitchen cabinets get a harder-wearing finish.

They’re a close preview, and so are the AI ideas for your own photo. Screens vary, so we confirm with real samples before we start.

If you brush colors on yourself, the photo never leaves your browser. If you ask for AI ideas, the photo goes to our AI image provider to make the previews, and we keep it for a short time so you can send it with your quote request. Our privacy policy has the details.

In the preview, nothing leaves your browser. On the live site, a photo is only sent to us when you choose to send it with a quote request. See our privacy policy.

Yes. Tap “Buy now” on any available piece and check out in a couple of minutes. Choose free local delivery or pickup at checkout.

Tap “Hold it for me” and leave your number. We put it on hold, free, and text you to set up a time to see it. Nobody else can buy it while it’s held.

[Hold period, e.g. 48 hours]

Often, yes. Try it in the design studio and send us the build sheet.

Dust with a soft, dry cloth. For marks, use a slightly damp cloth and dry it right away. Avoid sprays with silicone or ammonia.

The finish is dry when it arrives but keeps hardening for a few weeks. Use coasters and avoid heavy objects on the top for the first couple of weeks.

Let us know. Small touch-ups are easy, and we keep a record of the colors used on your piece.